YIYA uses surveys, interviews, and observation to conduct a comprehensive service audit.

IMPLEMENT

YIYA delivered everything they promised. Our customer satisfaction levels are at an all-time high!”

YIYA monitors Key Performance Indicators at 3-week intervals, adjusting strategies as needed.

OUR CONSULTANTS HAVE BEEN EVERYWHERE – RETAIL TO WALL STREET. 

Our professional staff includes four MBAs, a certified sales process engineer, and a customer retention expert. We have special expertise in Web sales, insurance, and healthcare.

ASSESSMENT

Once we have executive buy-in, we oversee the implementation process from start to finish.

OUR SERVICES

EFFICIENCIES

TESTIMONIALS

We identify technology, training, and processes to take your service team to the next level. 

PLANNING

Business Consulting

 

SEASONED PROS

LIUL DALA

GLOBAL CO.

  • On-site audits
  • Service benchmarking
  • Fresh Start training
  • Call center outsourcing
  • KPI measurement
  • Legal compliance